FAQS

1 - Shopping online

Placing and order online

From the e-store menu, you can browse our new arrivals or select a specific product category. Refine your search by selecting colors, materials and styles.

Once you have added the items to your shopping bag, you can verify your selection, modify it and proceed to checkout. To complete your purchase, simply enter your shipping address, your billing address and select a payment method.

You may also place an order on the Prada website by logging in through the My Account section.

At check-out, in case your order contains more than one item, the option to receive the products separately by means of multiple shipments, is already pre-selected.

Should you not change this option, you express your agreement to receive the products separately as soon as they are ready for shipping.

If you wish to receive the entire order as a whole, as soon as the last item is ready for shipping, please simply flag the relevant option.

Please note that the option to receive the entire Order as a whole, is not applicable in case of Orders containing also Pre ordered Products and/or permanently Personalized Products, as defined herein below.

Product and sizing information

The e-store offers a wide selection of products from the latest 4SEA collections, and the catalog is updated regularly with new arrivals.

Payment options and taxes

We accept all major credit cards and the other payment methods expressly indicated in this website.

The amount of the products you ordered will be charged -according to the selected payment method- after we have verified your card details, as each confirmation e-mail is sent which notifies that the product is ready to be shipped.

On the other hand, the amount of any Pre ordered Products and/or Personalized Products will be charged before their shipment and as the confirmation e-mail of the relevant order is sent, still according to the selected payment method and after we have verified your card details.

You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs, taxes and duties.

You will receive a payment receipt for orders placed on our website.

Order confirmation

The Order will be confirmed only when TANGO ONE sends the confirmation email to the email address indicated on the order form. TANGO ONE will send you the relevant confirmation email for each Product as soon as it is ready to be shipped.

The mails will contain a confirmation and summary of the Order in relation to any Product ready to be shipped, such as: product description and information as well as the total price of the order, including taxes and any shipping costs.

If at order check-out you have agreed the pre-selected option for receiving your Order as multiple shipments, Prada will send you a confirmation email each time the shipment of a product takes place.

Delivery times

Please note that Orders are typically delivered between 3–6 business days from the moment the order confirmation e-mail is sent by TANGO ONE.

As far Pre ordered Products and/or Personalized Products which are not yet ready to be shipped at the time of the submitting your Order, TANGO ONE shall deliver such Products at the relevant estimated delivery date (namely within 4 weeks, starting from the sending of the relevant confirmation email, for Personalized Products and within 8 (eight) weeks, starting from the sending of the relevant confirmation email, for Pre ordered Products).

Once the package is shipped, you will receive a confirmation e-mail with the tracking number from DHL.

Please be reminded that the courier delivers Monday to Friday during business hours and requires a signature upon delivery.

Cancelling or modifying your order

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

No cancellations are possible for Personalized Products based on the definitive nature of their customization, that we perform expressly according to your wish.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Costumer Service.

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